Stephen Roberts
Chief Executive Officer
(781) 356-2719, ext. 128 stever@mbmanagement.com
Kate Franco, CPM
Director of Property Management
(781) 356-2719, ext. 127 KFranco@mbmanagement.com
Peter Rioux
Director of Operations
(781) 356-2719, ext. 146 peter@mbmanagement.com
Real Estate Management Operations
We pay close and active attention to the daily management requirements of each property working to ensure the effective and consistent application of procedures that provide for owner satisfaction, aggressive fee collection efforts, management and supervision of assigned property personnel, prompt completion of needed property repairs, and the review and scrutiny of all expenses.
In addition, MB Management stresses the importance of clear and accurate reporting on the ongoing financial condition of each managed residential property. The successful management of each property is a team effort which depends upon the effective interaction of professional personnel.
On-site staff, responsible for day-to-day operations, are based at each property. For smaller, scattered sites, a team of centrally located site managers and maintenance staff work together to manage and maintain these properties.
Senior Property Managers are assigned the responsibility of overseeing the operation of a manageable level of properties, thus maintaining constant direct contact with site staff and ensuring that each property receives the time and attention needed to achieve continuing success.
All Senior Property Managers report directly to the Chief Executive Officer/Director of Property Management.
MB Management Company’s executive staff schedule regular property visits to meet individually with Senior Property Managers and site managers and to review the needs and condition of each managed property. Site performance is also monitored through MB Management’s extensive reporting system.
A comprehensive Management Procedures Manual and Maintenance Procedures Manual has been developed by MB Management as a tool to insure the overall consistency of quality management and reporting at each property. These manuals, used by each site manager, includes detailed, understandable procedures for purchasing, maintenance, data processing, accounting and budgeting, marketing and rentals, personnel and insurance.
These manuals also provide continuing guidance and direction to managers in the areas of marketing, security, landscaping and property appearance, property site accounting, employee safety, regulatory agency, personnel, national contracts, preventative maintenance, and pre-employment screening. On-going support and training is provided to site personnel in all of these areas.